HydroCorp is conducting exterior inspections on behalf of your water utility to look for potential cross-connections at outdoor water use points such as hose bibbs, lawn irrigation, pool, or secondary water systems that could possibly contaminate your drinking water or the public water supply.

No. The inspection itself is provided at no cost to you as part of your water utility’s compliance program. However, any repairs, replacements, or new device installations required under state regulations or local ordinance are the homeowner’s responsibility.

Many water utilities expand their cross-connection control programs to include residential properties in alignment with state regulatory requirements and public health guidelines. While specific requirements vary by state and municipality, these inspections are a proactive step to ensure your home’s plumbing does not present a risk to the public water system.

Even if your plumbing hasn’t changed, evolving safety standards and increased attention to community water protection make these inspections a valuable and necessary part of keeping everyone’s drinking water safe.

All customers will be inspected, but not all at once. Initial inspections are typically phased over 3-5 years.

An average inspection normally takes from 10 to 20 minutes, depending on the size of your home or property.

No. The HydroCorp inspector will not enter your home; they will only require access to your outdoor plumbing. The inspector will only contact you if they require assistance or permission to access restricted areas of the property (such as areas behind a locked fence).

Yes. Call 844-493-7641 and provide your name and number so the inspector can contact you to set up a time that works for you.

If the inspector identifies any issues, such as a missing or non-compliant backflow preventer, you will receive a notice with instructions. You are responsible for all corrective measures; a licensed plumber can assist in correcting the issue and apply for any permits if required. Your water utility and HydroCorp can help explain what is needed and provide resources. Any costs associated with the replacement, modification, installation, or testing of backflow preventers are the responsibility of the homeowner. Renters may have to refer to their lease agreements to determine whether they are responsible for repairs.

Yes. All HydroCorp inspectors wear clothing with the HydroCorp logo and carry photo ID badges during inspections; they are always prepared to provide appropriate documentation verifying their identities.

Yes. These inspections are conducted to ensure compliance with regulations and local ordinances and maintain the safety of your drinking water.

Penalties for refusing to cooperate with inspections or refusing to make needed repairs are determined by your local water utility. These typically include termination of water service, a fine, or both as outlined in your local ordinance.

There are two separate but essential components of a cross-connection control program: Testing of backflow prevention assemblies and on-site inspections. Testing checks the functionality of existing backflow prevention devices. Inspections confirm that proper protection exists in all the right places and that nothing new has been installed without safeguards. Even if your backflow preventer passed testing, the inspection may uncover other unprotected risks that need attention.

It is the responsibility of the homeowner to have backflow prevention assemblies tested periodically by a certified tester. Your water utility is responsible for the inspection portion of the program.