HydroCorp is a nationally recognized utility services company contracted by your water utility to manage and complete water meter replacements. HydroCorp technicians are fully trained, background-checked, and authorized to perform this work on behalf of your city to ensure the quality and compliance of your community’s public water system.

Yes. The meter replacement is part of a community-wide program and is required by your water utility to ensure accurate water use measurement and billing.

Most installations take less than 45 minutes, though time may vary slightly depending on your plumbing layout and accessibility.

Yes. Your water will be briefly shut off during the appointment while the technician installs the new meter. Service will be restored immediately after installation is complete.

Yes. A property owner or adult representative (18+) must be present during the entire appointment. This ensures the technician can safely access the water meter and address any concerns on-site.

Yes. All HydroCorp technicians wear clothing with the HydroCorp logo and carry photo ID badges during inspections; they are always prepared to provide appropriate documentation verifying their identities.

You will receive a postal notice from HydroCorp with instructions. To schedule an appointment, visit watermeterinstall.com or call 800-315-4305 and provide the reference number on your notice.

Yes. It is the responsibility of the property owners to test their existing shut-off valve for proper operation. If the valve is not functioning properly, repairs should be made prior to the installation. If an old or damaged shut-off valve is broken during meter replacement, repairs are the responsibility of the homeowner.

Before your appointment:

• Ensure the meter technician can access your water meter, which is typically located in your basement, crawlspace, or mechanical room.
• Clear at least 3 feet of space surrounding the water meter.
• Keep all pets contained during the installation.
• Make sure someone is home during the scheduled window.

The new water meter will measure your water use more accurately. In some cases, older meters under-report usage, so your bill may reflect your actual water consumption more closely after installation.

During the process of your water meter exchange, service will be briefly interrupted. This interruption causes a pressure change, that can break sediment loose within the service line. Below is a set of instructions to flush the water distribution system.

Flushing instructions after meter exchange:

1. Open your nearest outside hose spigot and let run, if applicable.
2. With outside spigot still running, move to the lowest non-aerated faucet (bathtub or slop sink) let cold water run.
3. If a non-aerated faucet is unavailable remove aerator (little screen screwed onto the end of each faucet).
4. Continue with cold water faucets, one by one, until you systematically open all faucets throughout your home.
5. Allow all faucets to run simultaneously for a minimum of five minutes.
6. Turn off each faucet, beginning at the highest level of your home.
7. Clean and re-install all aerators.

IMPORTANT: 

• Do NOT drink water during the flushing process.
• Do not use hot water until flushing is complete.