HydroCorp has been contracted by your public water utility to carry out surveys of the water uses outside of your facility as part of its cross-connection control program. The goal is to identify any potential cross-connections or points where contaminants could enter the drinking water system and ensure that proper protection is installed. This helps protect your facility, your employees, and the broader community from waterborne hazards.

If your water utility requires a surveyor to enter your facility to evaluate other cross-connection and plumbing hazards inside your property, your notice will provide instructions to schedule an appointment for your survey.

No. The survey itself is provided at no cost to you as part of your water utility’s compliance program. However, any repairs, replacements, or new device installations required under state regulations or local ordinance are the property owner’s responsibility.  

Your water utility is taking steps to ensure full compliance with state regulatory requirements, which are being enforced more consistently across municipalities. Even if your business hasn’t been surveyed previously, your facility is still subject to these safety standards. The survey is part of a long-term compliance plan that may be new to your area but is based on established public health protection practices.

All customers connected to the public water supply are included in the program. However, surveys are often phased over multiple years depending on utility resources. Your facility is scheduled as part of this planned rollout.

Yes. A facility representative who can provide access must be available. The surveyor will need to review all exposed potable water plumbing connections outside the building.

In preparation,

• Make sure all plumbing areas are accessible and unrestricted
• Alert relevant staff that an inspection is scheduled
• Restrict access to sensitive areas if applicable
• Prepare to identify water-related equipment such as chemical feed lines, boilers, or hose stations

Yes. Call 844-493-7641 and provide your name and number so the surveyor can contact you to set up a time that is convenient for you.

Any costs associated with the replacement, modification, installation, and/or testing of backflow preventers are the responsibility of the building owner. If your business rents or leases the facility, refer to your lease agreement to determine whether this responsibility falls on the tenant or landlord. If repairs are required, HydroCorp and your utility will provide guidance to help you resolve the issue.

If the inspector finds any non-compliant conditions or hazards, you’ll receive a formal notice outlining what was found, what corrective action is required, and the timeline for compliance. HydroCorp and your water utility will also be available to answer questions and provide guidance.

Yes. All HydroCorp surveyors wear clothing with the HydroCorp logo and carry photo ID badges during surveys; they are always prepared to provide appropriate documentation verifying their identities.

Yes. These surveys are conducted to ensure compliance with state regulations and local ordinances. They ensure that your plumbing system doesn’t pose a risk to the public water supply.

Penalties for refusing to cooperate with surveys or refusing to make needed repairs are determined by your local water utility. These typically include termination of water service, a fine, or both as outlined in your local ordinance.

The testing of backflow assemblies and on-site cross-connection surveys are two separate but equally important parts of the program. Testing ensures existing backflow preventers are working properly. Surveys check whether backflow prevention is present where needed and identify any new risks. Even if your backflow preventer(s) passed testing, the survey might identify other cross-connection hazards that also require attention.