Water Meter Replacement Program

Residential Water Meter Replacement

Installing New Water Meters to Ensure Precise Readings and Accurate Billing.

The City of Sampleville Water Utility provides safe, clean drinking water to all its residents. As part of routine maintenance of the Public Water System, the City of Sampleville will be replacing the water meter in your home that calculates your water use for billing purposes.

HydroCorp of Troy, MI has contracted with the City of Sampleville and will be completing this Water Meter Replacement Program in your area. These installations can usually be completed in less than 30 minutes. Replacement of your old water meter is free and there will be only a brief interruption in water service during the appointment. After the new meter is installed, you can expect improved customer services and better accuracy of your water bill.

An Important Community-Wide Safety Project

Check Your Valve(s): This is an Appropriate Time to Update Old Shutoffs.

It’s possible that, during meter replacement, an old or damaged water shutoff valve can break. If this occurs, repairs are the homeowner’s responsibility, not the contractor’s.

Prior to scheduling the installation of your new meter, it is highly recommended that property owners check their existing shutoff valve for proper operation. If the valve is not functioning properly, repairs should be made prior to the installation. A State Licensed Plumbing Contractor must be used to perform this service.

RESIDENTIAL WATER CUSTOMERS

Meter Replacement FAQ

Will the replacement of my water meter cost me anything?

No. These upgrades are free.

Is this replacement mandatory?

Yes.

How long will this appointment take?

The water meter replacement typically takes less than 45 minutes.

Do I need to be home?

Yes. Someone over the age of 18 must be home when a HydroCorp meter technician arrives.

Does your technician carry identification?

Yes. They will always carry photo identification and a tablet device to record information about the meter replacement process.

Do I need to do anything before I schedule an appointment?

It is highly recommended that property owners check their existing shutoff valve for proper operation. If the valve is not functioning properly, repairs should be made prior to the installation. If an old or damaged shutoff valve is broken during meter replacement, repairs are the homeowner’s responsibility, not the contractor.

How do I schedule an appointment?

All residential buildings must schedule an appointment after they receive postal notification from HydroCorp to do so by following the instructions within the postal notice sent to each service connection address.

Do I need to do anything before my appointment?

You must make sure that the HydroCorp meter technician will have access to your water meter. This is typically located in your basement, crawlspace, or mechanical room. A minimum of 3 ft surrounding the water meter must be accessible.

Do I need to do anything after my appointment?

Potentially. As part of the Cross-Connection Control Program Safety Inspection conducting during the meter replacement, any corrective action to resolve unsafe cross-connections is the responsibility of the building owner. After the site visit, HydroCorp will notify the building owner of any required corrective action and instructions. The HydroCorp meter technician will send the recorded information about your meter replacement to your municipality upon the completion of the replacement.

Commercial Facility Water Customers