No. These upgrades are free.

Yes.

The water meter replacement typically takes less than 45 minutes.

Yes. Someone over the age of 18 must be onsite when a HydroCorp meter technician arrives.

Yes. They will always carry photo identification and a tablet device to record information about the meter replacement process.

It is highly recommended that property owners check their existing shutoff valve for proper operation. If the valve is not functioning properly, repairs should be made prior to the installation. If an old or damaged shutoff valve is broken during meter replacement, repairs are the homeowner’s responsibility, not the contractor.

All commercial buildings must schedule an appointment after they receive postal notification from HydroCorp to do so by following the instructions within the postal notice sent to each service connection address.

You must make sure that the HydroCorp meter technician will have access to your water meter. This is typically located in your basement, crawlspace, or mechanical room. A minimum of 3 ft surrounding the water meter must be accessible. 

Potentially. As part of the Cross-Connection Control Program Safety Inspection conducting during the meter replacement, any corrective action to resolve unsafe cross-connections is the responsibility of the building owner. After the site visit, HydroCorp will notify the building owner of any required corrective action and instructions. The HydroCorp meter technician will send the recorded information about your meter replacement to your municipality upon the completion of the replacement.